Terms & Conditions

Thank you for accessing the Keyneston Mill website.

Millgarden Botanics LLP (trading as Keyneston Mill and Parterre Fragrances) provides the content and services available on this website to you subject to the following terms and conditions. By using the Keyneston Mill website, you are acknowledging that you have read, understand and agree, without limitation, to be bound by these terms and conditions which include our privacy policy. From time to time we may modify our terms and conditions to which the content and services available are subject. Accordingly, please continue to review them whenever accessing or using our website. Acceptance of these terms and conditions does not affect your statutory rights, except so far as legitimately excluded.

COVID POLICY : Keyneston Mill provides acres of walks and outdoor space, and from 1st November 2021 to 31st March 2022, entry to the estate and gardens is free of charge. Indoors, we shall be taking steps to ensure the welfare of our visitors and staff and comply with government guidelines, while also doing all that we can to ensure that your experience is a relaxed and enjoyable one.

1. BISTRO AND GIFT SHOP – In the bistro we are proud to offer innovative menus in a comfortable and spacious environment. We are asking visitors to wear Face coverings indoors except whilst seated.

2. EXPERIENCES, WORKSHOPS & EVENTS – If you are attending a workshop or event, we ask that you bring a mask with you. We also suggest that you bring some warm clothing, as it may be appropriate for us to open a window for a short period to increase ventilation.

Please contact us, before leaving home, if you have any COVID-19 symptoms or someone in your household has confirmed COVID-19 so that we can reschedule your visit. We shall endeavour to offer an alternative workshop date or event, subject to availability. If we are unable to offer you an equivalent event we shall provide a credit voucher to the value of your booking, valid for six months.

REGISTRATION AND ORDERS

1. Availability

All products and experiences are subject to availability. We will inform you as soon as possible if any items you have ordered are not available.

2. Acknowledgement and acceptance of your order.

We will notify you by email as soon as possible to acknowledge receipt of your order. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this.

3. If there is a delay in supplying an item or experience for any reason beyond our reasonable control (including but not limited to an item being out of stock, us identifying a product or pricing error or if we are unable to obtain authorisation for your payment) we will not be liable to you.

4. Payment.

You can pay by Mastercard, Visa, Switch, Delta, Electron, Solo, or Maestro card. Payment for each order will be taken from your debit/credit card at the time of booking. Our liability to you in connection with any order will not exceed the total price charged for the relevant items or experience.

5. All experiences, workshops, events, outdoor or indoor cinema, themed nights, garden tours are non refundable or If you are unable to attend a workshop or event due to a government-imposed lockdown, or because you or someone in your household has COVID-19, we shall endeavour to reschedule your winter booking to an alternative workshop date or event, subject to availability. If we are unable to offer you an equivalent event we shall provide a credit voucher to the value of your booking, valid for six months.

6. DELIVERY – Delivery will be made to your billing address or such other address specified by you at the time of ordering. Please allow up to 2-5 working days for delivery. Any delivery timescales are indicative only and do not constitute binding obligations on us.

GENERAL

1. Ownership.

All content available on our website, including but not limited to text, content, graphics, logos, photographs, names, illustrations, artwork, trademarks and other material, is the property of Parterre and Keyneston Mill and is protected by copyrights, trade marks and/or other proprietary rights. You are permitted to use this website for personal purposes only. You agree not to use any content of the website for commercial purposes, including but not limited to copying, duplicating, reproducing, storing, selling, reselling, modifying, accessing or otherwise exploiting the content in whole or in part other than as set out above without our prior written consent.

2. Content.

We attempt to be as accurate as possible when describing our products and prices on the website. However, subject to applicable law, we do not warrant that the product descriptions on the website are error-free. All prices are displayed inclusive of VAT and exclusive of delivery charges if applicable.

3. Links to other websites.

Parterre and Keyneston Mill may, purely as a convenience to its website users, from time to time include links to other web sites or material which are beyond its control. Such links are in no way an endorsement by us of the referenced content, product, service, or supplier.

4. Your suggestions.

We welcome your enquiries, feedback, suggestions and other ideas (collectively “Suggestions”) regarding the website or products and services provided by us. All Suggestions will be submitted on the understanding that they are non-confidential and non-proprietary to the person or organisation providing them. You also agree and acknowledge that we may use or modify the Suggestions and any ideas, concepts or know-how contained therein without restriction, for any purpose (commercial or otherwise), without acknowledgement or payment to you. In providing the Suggestions you agree that you will not misrepresent the origin of the Suggestions and agree to indemnify us for all claims arising from or in connection with any claims in respect of any Suggestion including to any rights therein.

5. Limitation/exclusion of liability

The Parterre and Keyneston Mill Website is provided to you without warranties or guarantees of any kind whatsoever (express or implied) and your use of our website and its contents is entirely at your own risk. In particular, the user must bear the inherent risks associated with the use of the world wide web. We accept no responsibility or liability for functions contained on our Website and will not be responsible for. Any errors or omissions or for any technical problems (including but not limited to worms and viruses) you may experience with the website; incompatibility of the website with any of your equipment, software or telecommunications links. Save as expressly stated elsewhere in the Terms and Conditions, we will not be liable to you or any third party for any direct, consequential or incidental loss or damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any indirect loss whatsoever that arises out of or is related to the use of our website.

6. International Access.

Parterre and Keyneston Mill does not warrant or otherwise promise that the website, use thereof or the Terms and Conditions (in whole or in part) are in compliance with laws or available for use in locations outside the United Kingdom. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

7. Governing law

This website, any content contained herein and any contracts entered into as a result of usage of this website are governed by the laws of England and Wales and the exclusive jurisdiction of the English courts.

TERMS AND CONDITIONS FOR WORKSHOPS PROVIDED BY MILLGARDEN BOTANICS LLP.

In this section we will explain the legal terms and conditions outlined specifically for any workshops provided by Millgarden Botanics LLP (trading as Keyneston Mill). If you have any further questions in regards to these T&Cs, please call us on 01258 786022 or you can email us at enquiries@keynestonmill.com.

You may only book a Workshop if you are at least 18 years old.

The Keyneston Mill website is there to guide you through the purchasing steps & to provide information about our workshops & what to expect. You are only able to book a Workshop if there are places available. Our checkout process allows you to amend any details of yourself prior to confirming your checkout. Please ensure the information you provide is accurate and you have the right to share said information. Please take care when checking the dates you have selected prior to confirming your booking. Please inform us immediately if you notice any inaccurate information you may have provided

When you confirm your booking for your chosen workshop, you agree to the listed price.

After you have placed an order for one of our workshops, you will receive a confirmation email.

If you book a workshop place but we are unable to fulfill your order e.g. we are experiencing website issues at the time of purchase. We will contact you via email & offer you an alternative or a refund. Refunds in this scenario can take up to 14 working days.

Millgarden Botanics LLP, reserve the right to cancel any bookings made.

Workshop prices are subject to change, however this will not affect any bookings already placed.

We require payment in full to secure a place at one of our workshops. In the event the consumer holds a workshop gift voucher, this must be applied on the checkout page prior to placing the order.

All workshops will take place on the Keyneston Mill estate, in the event of location being changed, consumers will be informed prior to checkout.

No food, drink or refreshments are provided during our workshops, unless explicitly advised prior to your attendance. For information on the food and drink available to purchase from our Bistro, please visit our website and navigate to the Scented Botanist Bistro page. It is recommended that you reserve a table if you wish to have lunch.

Please attend any booked workshops on time. If for some reason you cannot attend or are likely to be late, please contact us using the details provided above.

You must abide by the health & safety regulations in place on the Keyneston Mill premises. If we feel you have acted in a manner that puts others in danger or breaks any on site regulations, we will ask you to leave the premises.

Please inform us in advance of any allergies.

In the event of an accident, whether or not this requires first aid treatment, please inform the Workshop Provider immediately. You may be required to complete an accident report sheet.

We cannot be held responsible for accidents caused by misuse of any equipment or failure to adhere to all directions and instructions issued by the Workshop Provider or any member of our staff.

Nothing in these terms excludes our liability for death or personal injury caused by our negligence.

All ideas, creations and designs produced by the Workshop Provider during the Workshop and the content of any explanatory materials (for example, slides, handouts etc) used within the Workshop will be the Workshop Provider’s own and original creation except for matters in the public domain without restrictions.

OUTDOOR CINEMA – Please note that in the event of bad weather, the event will still take place but in our bistro.

LIVE MUSIC, THEMED EVENINGS OR ANY OTHER EVENTS – Tickets are non refundable

If you are unable to attend due to a government-imposed lockdown, or because you or someone in your household has COVID-19, we shall endeavour to reschedule your winter booking to an alternative event, subject to availability. If we are unable to offer you an equivalent event we shall provide a credit voucher to the value of your booking, valid for six months.

BLACK FRIDAY DEALS

20% off selected workshops, experience vouchers or indoor cinema & supper evenings, when you book online before 30.11.21.  Experiences must be redeemable up to 28.2.22 & are subject to availability (T&C’s).  Use code BLACK on the booking form.  valid on perfume workshops, candle making, floristry and scented wreath making.

If you have any queries, complaints, suggestions or comments about our Products, Services or these Terms or wish to order by telephone please contact us on 01258 786022 or email at enquiries@keynestonmill.com.